Return & Refund

Return & Refund Policy

Thank you for shopping at Godom Store Shop! We want you to be completely satisfied with your purchase. If you need to return an item, please review our Return & Refund Policy below.

1. Return Eligibility

You may return unused and unopened items within 30 days of the delivery date for a full refund.
To be eligible for a return, items must be in their original packaging and in a resalable condition.

2. Non-Returnable Items

Certain items are non-returnable, including:
Opened or used personal care products
Clearance or sale items (unless defective)
Gift cards

3. Return Process

To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team at support@godomstoreshop.com to request a return authorization. Include your order number and the reason for the return.
Receive Instructions: Our team will provide you with return instructions and a return shipping label (if applicable).
Package Your Return: Carefully package the item(s) in their original packaging, including all accessories and documentation.
Ship the Package: Send the package to the address provided in the return instructions. Please keep the tracking number for your records.

4. Refund Process

Once we receive and inspect your returned item, we will process your refund within 5-7 business days.
Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Exchanges

If you received a defective or damaged item, please contact us within 7 days of delivery. We will arrange for a replacement or exchange at no additional cost.

6. Shipping Costs

Original shipping costs are non-refundable.
If you are returning an item due to an error on our part (e.g., wrong item sent), we will cover the return shipping costs.

7. Contact Us

If you have any questions or need assistance with a return, please contact our customer service team:
Email: support@godomstoreshop.com
Thank you for choosing Godom Store Shop! We appreciate your business and are here to ensure your shopping experience is as smooth as possible.