FAQS

FAQs (Frequently Asked Questions)

1. What types of products do you offer?

At Godom Store Shop, we offer a wide range of household essentials and cleaning supplies, including kitchen gadgets, storage solutions, personal care items, and eco-friendly cleaning products.

2. How can I place an order?

You can place an order directly on our website. Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.

3. What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. All transactions are processed securely.

4. How long does shipping take?

Shipping times vary based on your location and the shipping method selected. Standard shipping typically takes 5-7 business days, while express shipping takes 2-3 business days. International shipping times may vary.

5. Can I track my order?

Yes! Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier's website.

6. What is your return policy?

We want you to be satisfied with your purchase. You may return unused and unopened items within 30 days of delivery for a full refund. Please refer to our Return & Refund Policy for more details.

7. Do you offer international shipping?

Yes, we offer international shipping to select countries. Please check our website for a list of available locations and shipping options.

8. Are your products eco-friendly?

Many of our cleaning products are designed with the environment in mind. We offer a selection of eco-friendly options that are safe for both your home and the planet.

9. What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.

10. How do I unsubscribe from marketing emails?

If you wish to unsubscribe from our marketing emails, you can click the “unsubscribe” link at the bottom of any promotional email or contact us directly to request removal from our mailing list.

11. Do you offer bulk purchasing options?

Yes, we offer bulk purchasing options for businesses or individuals interested in larger quantities. Please contact us for more information on pricing and availability.

If you have any other questions or need further assistance, please don’t hesitate to reach out to us. Thank you for choosing Godom Store Shop!